When should you primarily use formatting features in emails?

Using formatting features in emails should primarily be approached with caution. While formatting tools such as bold, italics, bullet points, and color can enhance readability and draw attention to key information, excessive or inappropriate use can lead to confusion and detract from the overall message. A well-structured email helps convey professionalism and clarity, and a cautious approach ensures that the recipient focuses on the content rather than being distracted by overly vibrant or cluttered formatting.

The intent behind using formatting should be to support and clarify the message, making it easier for the recipient to understand the key points. By being mindful and intentional about formatting choices, a professional appearance is maintained, which is essential in administrative communication.